1. Introduction
Crates & Boxes ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.
2. Information We Collect
We may collect the following personal information:
- Name and contact details (email address, phone number)
- Delivery address
- Order history and purchase information
- Payment information (processed securely through third-party payment providers)
- Communications you send to us via WhatsApp or email
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order or enquiry
- Arrange delivery or collection
- Comply with legal and regulatory obligations
- Improve our products and services
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery partners to fulfil your order
- Payment processors to complete transactions
- Regulatory or law enforcement bodies where required by law
5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Your payment details are never stored on our systems and are handled by secure, PCI-compliant payment processors.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator
7. Cookies
Our website uses local browser storage to maintain your shopping cart. No tracking cookies or third-party advertising cookies are used.
8. Contact Us
For any privacy-related queries or to exercise your rights, please contact us:
- Email: admin@cratesandboxes.co.za
- Phone: 081 375 6494
- Address: 11 Flora Road, Valhalla, Centurion